CyraCom International Company Information

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Profile:

CyraCom International is a diversified language services company operating through CyraCom, which focuses on healthcare markets and opportunities, Voiance and LLE.

■One of the largest providers of over-the-phone interpretation
■Founded in 1995
■Patented First Dual Handset Phone
■Multiple US-based interpreter centers
■Headquarters: Tucson, AZ, USA
Company Awards & Recognitions
■Only interpretation and translation solutions provider endorsed by the American Hospital Association
■First over-the-phone interpretation provider to become ISO 9001:2008 certified
■CyraCom has progressively advanced on Modern Healthcare's annual list of "Top 20 Outsourcing Firms" over the past four years; most recently recognized as #3 in 2009
■Named to the Inc. 500/5000 list of fastest growing private companies in the country; 2005, 2007, and again in 2009
Industry Involvement
CyraCom International, Inc. is involved in a number of industry organizations including the:

■Association of Language Companies (ALC)
■California Healthcare Interpreting Association (CHIA)
■National Council on Interpreting in Health Care (NCIHC)
■American Translators Association (ATA)
■International Medical Interpreters Association (IMIA)

CyraCom is also a part of the Certification Commission for Healthcare Interpreters (CCHI):

"Unaddressed language barriers result in substandard care for too many, creating substantial and predictable problems for all. The need for agreed upon standards of acceptable service, of which a valid and reliable certification process is a critical component, is essential to improve the situation."

Jonathan Levy
Commissioner, Certification for Healthcare Interpreters
Board Member, California Healthcare Interpreting Association
Director of Language Services, CyraCom

Interpreter Centers
CyraCom currently operates call centers in Las Cruces, New Mexico and Tucson, Arizona.

Interesting facts:
■All of CyraCom's interpreter centers are U.S.-based
■CyraCom's newest call center in Tucson, AZ will eventually employ over 400 interpreters
■Among CyraCom's new recruits will be students of the University of Arizona's highly regarded National Center for Interpretation